I aim to ship all items within 3 working days. It’s unlikely that there will be delays is dispatching items, but if there are I will email you to let you know. If your order includes an item that is backordered, I aim to ship within 7 working days as this will be hand dyed to order.
The default shipping setting is Royal Mail 2nd class within the UK, and International Standard for overseas posting. There is the option to upgrade services at the checkout.
Please allow 10 working days for deliveries within the UK, and 15 working days for international deliveries. I will do my best to offer refunds/replacements for missing items.
NB: I will always refund shipping excess, so if an item costs less to send than you pay at checkout, you will receive the difference when the item is shipped.
Refunds & Returns
If an item is damaged or faulty, I will offer a full refund, including postage.
For refunds for any other reason, I ask that you return the item to me unused and undamaged. I can offer refunds for the item, but not for the postage costs.
Contact me by email (email@example.com) to discuss any issues you might have. Any refunds or returns will be processed within 5 working days of notification.
Bleeding and crocking
I do my utmost to make sure that all dye is washed clear from yarn and fibres. Some colours, such as some blues, pinks or reds, may still bleed a little colour on finishing due to the nature of the dye, but this should be minimal. If this bleeding is excessive, please let me know. Likewise, in the unlikely event that dye comes off on your hands (crocking) while working with it, please let me know.
I’m really happy to discuss fibre and yarn with anyone at any time, so if you have any questions, please get in touch!